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COVID-19 Safety Precautions and Policy

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COVID-19 Safety Precautions and Policy

Synergy Counselling Safety Precautions in Effect During the Pandemic

Synergy Counselling is taking the following precautions to protect our clients and help slow the spread of the coronavirus.

  • Office seating in the waiting room and in therapy rooms has been arranged for appropriate physical distancing.
  • A plexiglass shield will separate admin staff from clients.
  • Most appointments will be conducted by telehealth to minimize the traffic in the office.
  • Anyone, counsellor, staff or client, who has been exposed to or who is showing symptoms of the Coronavirus will not be permitted into the Synergy Counselling office.
  • It is recommended that masks be worn whenever social distancing cannot be followed. Please bring your own, as these are difficult to stock.
  • Our staff maintains safe distancing whenever possible.
  • Restroom soap dispensers are maintained and everyone is asked to wash their hands.
  • Hand sanitizer that contains at least 60% alcohol is available in the therapy rooms, the waiting room and at the reception counter.
  • The number of counsellors working together each day is limited in order to minimize the number of people in the building at all times.
  • Appointment times for in-person sessions are being staggered to allow for cleaning/sanitizing in between sessions. Please pay close attention to your scheduled time as it may occur on the quarter, half or three quarter hour.
  • We ask all clients to wait in their cars or outside until no earlier than 5 minutes before their appointment times.
  • We are encouraging the use of contactless e-transfers for session payment. Credit card numbers can be provided to admin staff over the phone and these can be keyed in manually. Receipts will be issued by email.
  • Physical contact is not permitted.
  • Tissues and trash bins can be easily accessed. Trash is disposed of on a frequent basis. Please do not use your hands to open trash bins.
  • Common areas are disinfected throughout the day.
  • Intake and consent forms are available online. These should be completed prior to arrival and emailed back to admin staff whenever possible.
  • All staff and clients attending in-person appointments have a signed COVID-19 Consent Agreement in place prior to attending their first appointment.
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2020-05-22T12:29:19-07:00